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Veelgestelde Vragen

Sieraden

Zijn jullie sieraden waterproof?

Ja, al onze sieraden zijn 100% Waterproof.

How do i keep my jewelry in a good condition?

We care about the well being of your pieces so we have gathered a few tips how you can maintain the quality so that you can shine for a long time:

- When cleaning your jewelry, use a soft cloth.

- Avoid chemicals (lotions, (hand) creams, etc)

- If you use a cream or lotion, wait till the area is dry before putting on your jewelry.

- Avoid sweat.

- Even though our jewelry is waterproof, we do not recommend wearing it while you go swimming in a pool or in the sea. This is because the chemicals and salt could affect the 18k gold plating of your pieces.

* Please note that it is possible for 18k gold plated or 925 Sterling silver products to lose a bit of color after a while. This is because of a lot of different factors like chemicals, acidity, rubbing the jewelry. To avoid this, use utmost care for your pieces so they stay shiny for a long time!

Is it possible to order a single earring instead of a pair?

No. All of our earrings come in pairs unless stated otherwise.

Verzending

How long will it take for my order to arrive?

Onze geschatte levertijd


Nederland & België: 1 - 3 Werkdagen 

De rest van Europa: 3 - 5 Werkdagen

Wereldwijd: 5 - 20 Werkdagen


Can i track my order?

Yes, all orders are shipped with track and trace. You will receive your tracking number in your mailbox when your order is shipped.

When will my order get shipped?

All orders that are made before 4PM CEST will be shipped on the same day, orders that are made after 4PM CEST will be shipped the following business day. Please note that orders made in the weekend will be shipped on Monday.

Retourneren

Is it possible to return my order?

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us within 14 days for a full refund or store credit. Please note that all returned items must be in new and unused condition, with all original tags and labels attached.

How long untill my refund is processed?

Your refund will be processed within 48 hours. It can take up to 5 - 10 business days for your refund to show up in your bank account.

Can i return sale items?

No. Sale items are final and cannot be returned.

My item has arrived, but it is damaged. What do i need to do?

Sometimes it can happen that items get damaged while being processed. If this is the case please send us a email at info@shopsphyre.com within 3 days with the details and pictures of the damaged item.

PLEASE NOTE THAT AFTER 3 DAYS IT IS YOUR RESPONSIBILITY AND WE CANNOT DO ANYTHING FOR YOU

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